State Farm® Insurance Agent Brian Bartz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cynthia Hesse
April 21, 2025
5
out of
5
rating by Cynthia Hesse
"I could share multiple examples of EXCELLENT customer service provided by Patty at the Wales State Farm Office. Most recently, there was error from the billing department that made an error in the amount I owed. Not only did Patty say she would contact the billing department, she followed up and contacted me with the new amount and explained that new bill would be forth coming as well as apologizing on behalf of the billing department. I appreciate her professionalism and extra effort to provide correct answers and follow through! Thank you Patty!"
We responded:
"Cindy - what an awesome example of how Patty goes to bat for our insureds! While not every billing concern we investigate has this favorable of an outcome, when they do we are sure to do our part to address and help facilitate the correction! You and Dan are so wonderful to work with, and we appreciate the trust you place in our office to help insure what matters most to you both. We look forward to many years of continued friendship, and again, thanks for sharing your kind words and experiences with Patty and our office! ~Brian"
mara robichaud
April 20, 2025
5
out of
5
rating by mara robichaud
"The team is great! I’ve worked with everyone at some point when I’ve stopped by, or called with a question. They are always so happy to help explain everything & make sure you feel well taken care of. Even more, I saved about $200 on my insurance! I Highly recommend the Brian Bartz State Farm Team!"
We responded:
"Hi Mara - thank you so much for your review! Feedback like this is what we strive for, and I'm so happy to hear your experience with our service has been so positive. While we cannot take credit for any cost savings, it is our goal to find the best coverages for everyone's unique situations, and in your case it sounds like we had a great fit for you! ~Brian"
Robert Tischer
April 9, 2025
5
out of
5
rating by Robert Tischer
"I have nothing but positive feedback for Brian and his team. I've been with State Farm since the 70s. They are an outstanding branch to work with. Patty is very helpful when questions come up and she responds quickly. She is able to provide us with quotes and answers when needed."
We responded:
"Bob - we so much appreciate your feedback and kind words! You and Kim are so enjoyable to work with, and your years of tenure with our office, pre-dating me, don't go un-noticed or un-appreciated! Relationships like those we've built with you two are what we enjoy most about this career, and being able to provide you with guidance and advice to navigate what life throws at you is so rewarding. I look forward to working with you both for years to come! ~ Brian"
Kimberly Tischer
April 8, 2025
5
out of
5
rating by Kimberly Tischer
"Brian and his team are fantastic. Patty is an outstanding person. When we have questions, she is always willing to provide us with help. We get fast responses when needed. Thanks for doing amazing work."
We responded:
"Kim - Thank you so much for this feedback! Patty is indeed an outstanding person, and I feel fortunate to have her on the team here. We love building relationships with our insureds, and you and Bob are a prime example of that - those we know the best are those we can help the best! Congratulations on your new vehicle, and we look forward to years of continued friendship! ~Brian"
b Hopeful
March 4, 2025
5
out of
5
rating by b Hopeful
"This office us extremely helpful, professional, knowledgeable and personable. I had a very pleasant experience meeting Brian, his knowledge and expertise are above and beyond excellent customer service. He took time to review my policies and make suggestions for adjustments. It was refreshing with a good spirit in the office including the office staff always helpful."
We responded:
"Hi B - thanks so much for your kind review! It was such a pleasure meeting with you and going over your coverages. I am glad to hear you found the meeting beneficial, and we look forward to helping with your insurance needs for many years to come! ~Brian"
Mark Loepfe
January 20, 2025
5
out of
5
rating by Mark Loepfe
"Had a incident with my van and had a issue with claims. Brian and the fantastic staff solved the issue efficiently and very professionally. Definitely recommend this agent and staff . Thankyou . Great job ,keep it up"
We responded:
"Hi Mark - thanks for the kind words! We know the claims process can be difficult to navigate at times, and we appreciate you putting your trust in our office to help make things right. I am so glad to hear the end result was a positive one, and thanks for coming in to show us the end result - the van turned out absolutely fantastic! ~Brian"
William Restock
January 17, 2025
5
out of
5
rating by William Restock
"Great Experience! Brian took the time to walk us through the complicated world of Home and Auto insurance. He clearly explained our options and provided different quotes based on adding or eliminating coverages. He answered our questions without making us feel stupid. We enjoyed our time with Brian and feel confident that he is the right person to support us with our Home and Auto needs. We signed up that night with Brian after 35 years of allegiance to another insurance provider. That says a lot about what Brian and State Farm can do for you! Thank You, Bill Hartland, WI"
We responded:
"Bill - it was a pleasure to meet with you and Ellen to discuss your insurance needs! I am so pleased that you found our meeting beneficial and our office looks forward to being your insurance resource and advocate for years to come! ~Brian"
Pamela Brown
November 6, 2024
5
out of
5
rating by Pamela Brown
"I recently made the switch to State Farm about a year ago for better rates and the team made the transition flawless! Great team at the Wales location!"
We responded:
"Thank you for sharing your experience, Pam! I couldn't agree more that our team here in the Wales State Farm office is great; Patty and Sanic do a wonderful job assisting all of our insureds with their needs and providing the highest level of care in all they do. We look forward to helping you with your insurance needs for years to come! ~Brian"
Rachel Kitzan
November 5, 2024
5
out of
5
rating by Rachel Kitzan
"Fantastic experience with Brian and his team!!! My husband and I have been with State Farm for over 20 years. When we were notified that our current agent was retiring we were a bit nervous. However, Brian’s customer service has completely exceeded our expectations! During a review of our policies he was fully prepared, answered all of our questions, provided insight so we could make educated adjustments to align with our current needs. We will be looking forward to working with Brian for the next 20 years! Rachel and Jason"
We responded:
"Thank you for the kind words, Rachel! It was a pleasure working with you and Jason, and I am so glad to hear you both left our meeting with all your insurance questions answered and that you felt it was such a positive experience. Looking forward to seeing you both again! ~Brian"