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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Johnson

September 3, 2026

5  out of  5
rating by Stephanie Johnson
"I highly recommend working with Brian! He’s personable, professional, and someone you can trust. It’s a great feeling knowing that he always puts your best interests first and does the right thing. I appreciate his proactiveness and education on all things insurance related!"
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Alex Blahnik

August 26, 2026

5  out of  5
rating by Alex Blahnik
"I just signed up with Patty Schmidt. She was extremely helpful, answers on the first ring or two, and gave me what I needed right away.

I am saving over $1k annually (multiple drivers, including teen drivers, on a home/highway policy).

I had 5+ proposals. A couple were a bit cheaper, but I went with the all-star service.

Fortunately I have not had a claim, so I cannot speak to that, but Stare Farm gets strong reviews for claims and I feel like they are a real winner.

Patty has been great to work with."
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Katie Klein

August 17, 2026

5  out of  5
rating by Katie Klein
"After getting an online quote, Patty quickly helped me compare it to my current policies. The auto savings was incredible. She helped me go over the home insurance options to find a good fit. The process was quick and easy, thanks to Patty."
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David Hinkley

August 13, 2026

5  out of  5
rating by David Hinkley
"Patty and Brian are always very responsive to any need you may have. When they tell you that you will receive shortly via email you can count on it in minutes. It’s a pleasure having my policy’s with them"
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Tamm Hodge

August 5, 2026

5  out of  5
rating by Tamm Hodge
"Patty has been right there with me through various changes over the years. She's a true gem!"
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Jim Packee

July 24, 2026

5  out of  5
rating by Jim Packee
"Great service and expertise - Brian is truly focused on explaining all options and working on your behalf to ensure you are properly covered. Highly recommend"
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Randall Koziczkowski

June 4, 2026

5  out of  5
rating by Randall Koziczkowski
"Fast and so far good rates"
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Marcellino Hinca

May 14, 2026

5  out of  5
rating by Marcellino Hinca
"Patty Schmidt did an excellent job helping me find the best and most reasonable quotes, she goes above and beyond and I’m very pleased with her work."
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Ben Nader

May 3, 2026

5  out of  5
rating by Ben Nader
"Brian and Patty got my coverage fast and at a much better price. I would highly recommend!"
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Gavin Fitzpatrick

April 30, 2026

5  out of  5
rating by Gavin Fitzpatrick
"Excellent service! Purchased a used vehicle and my agent set me up on full coverage insurance and explained money saving options and different coverage options as well! Extremely concise and simple, very happy with my experience! Fully explained everything so there was no unknowns."
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Craig Inglish

March 3, 2026

5  out of  5
rating by Craig Inglish
"Brian and Patty are great to work with! They're always super responsive and have been a great help providing the best coverage and price options for home and auto insurance (including a teenage driver)."
We responded:
"Craig - Thanks so much! We enjoy getting to know our customers so that we can offer suggestions customized to their individual needs. Adding a teenage driver is of course a big change to any household, but we will always do our best to offer any and all suggestions to match coverage to needs. Thanks again! ~Brian"
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Tom Keister

December 30, 2025

5  out of  5
rating by Tom Keister
"The Bartz Agency always offers top notch service!"
We responded:
"Tom - Thanks for your review! We love hearing from those who have experienced the level of service we deliver, from making a vehicle change as easy as possible to assisting with more in depth policy questions. We look forward to helping you with your insurance needs for years to come. ~Brian"
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Chris Retzlaff

December 4, 2025

5  out of  5
rating by Chris Retzlaff
"My family and I transferred our policies to Brian and his team over a year ago due to the recommendations of others applauding Brian's personalized service to each of his clients. Case in point: I recently changed my auto policy, and not even 10 minutes later I received a call from Brian himself confirming the details and simply calling to catch up and connect. No business or insurance talk, just getting to know one another more. You can't beat that kind of service. Class act."
We responded:
"Chris - Wow! I am humbled by your kind words. The personalized experience you shared is exactly what we strive to provide to everyone we work with, as those we get to know the best are those we are able to help the best. In your case, you made the vehicle change incredibly easy to complete by providing all necessary information, so I wanted to confirm the change with you right away. Plus I wanted to let you know about the positive news I saw online regarding your jewelry business! Again, I appreciate you taking the time to leave your review, and I look forward to assisting you with your insurance needs for many years to come! ~Brian"
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Robin

November 27, 2025

5  out of  5
rating by Robin
"Been with this group a long time and never had anything but excellent service. I highly recommend them."
We responded:
"Hi Robin -
Thank you so much for sharing your experience with our office! We always strive to provide the highest level of service possible, and it means so much to receive feedback like this confirming our efforts are being felt. We look forward to assisting you with your insurance needs for many years to come! ~Brian"
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Deanna Kaebisch

August 24, 2025

5  out of  5
rating by Deanna Kaebisch
"I have dealt with this agency under the present and past Agents for over 35 years. Associate Patty Schmidt has handled our our requests and answers our many questions over the years with extreme patience and excellent customer service. She knows us and our many lines and levels of insurance well. We have shared many laughs rather than tears over account. I also want to thank Associate Sanic Timmer for all her help as well. Another one great at customer service and personality as well.
My family and friends have been referred by us to this team because of their exceptional service and they all acquired accounts. Patty and Sanic are part of the main reason we remain."
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Becky Mayer

July 29, 2025

5  out of  5
rating by Becky Mayer
"Brian has been fantastic to work with. We recently purchased a new vehicle and he actually presented ways for us to save on our new policy. We trust that he will review our account to ensure we’re covered without trying to oversell. Thank you, Brian!"
We responded:
"Hi Becky - Thank you so much for the kind words, and congratulations again on your new vehicle! Our office takes pride in providing personalized service, and when we're able to get you the perfect coverage and save money in the process, its an added bonus! We look forward to working with you and Nick for many years to come! ~Brian"
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Kenneth Surber

July 7, 2025

5  out of  5
rating by Kenneth Surber
"We wanted to talk about our insurance needs, and he had all the information we needed and answered all our questions."
We responded:
"John - Thank you so much for your kind words! I enjoyed meeting with you and Denise recently to review your coverages, and I am glad to hear it was a productive meeting for you. We look forward to helping you with your insurance needs for many years to come! ~Brian"
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George W.

July 1, 2025

5  out of  5
rating by George W.
"Patty always takes good care of us. She is an invaluable team member at this agency!!!"
We responded:
"Hello George - thank you very much for your review! I couldn't agree more; Patty is indeed invaluable to our office, and her ability to build relationships and further help identify needs is second to none. We appreciate the trust you have placed in our agency over the years, and we look forward to helping with your insurance needs for years to come! ~Brian"
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Eric Ewald

July 1, 2025

5  out of  5
rating by Eric Ewald
"I have used this agency for years. Brian and his team always do a great job reviewing our insurance needs. His consultative approach is much appreciated. I have and will continue to refer people there."
We responded:
"Hi Eric - thanks for this great feedback! We strive to approach all of our recommendations with a case for or against any changes or product offerings we're discussing, and I am glad to hear that has been your experience with us. Additionally, we appreciate the referrals and look forward to many years of continued partnership with you! ~Brian"
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Lisa Daujotas

June 11, 2025

5  out of  5
rating by Lisa Daujotas
"We have worked with this office for, well, too many years to remember and have always received prompt, friendly and efficient assistant from Patty Schmidt!! It has been a pleasure to work with her as she assists with communication, appointments and updates!!!"
We responded:
"Hi Lisa - Wow! What an awesome review! I whole-heartedly agree with you that Patty is a tremendous asset to our office. We strive to provide personalized care to all of our insureds. Building relationships to better get to know you is our primary focus, which in turn allows us to provide personalized recommendations and advice. We look forward to many more years of working with you! ~Brian"
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Barry Arnold

June 5, 2025

5  out of  5
rating by Barry Arnold
"Clark and now Brian are awesome ... but Patty is the glue that makes it a great experience!!"
We responded:
"Hi Barry - Thanks for your kind words! Patty is indeed the 'glue' in our office, building relationships and delivering the high-level and individualized service this office has built a reputation for. We appreciate your continued trust in us and look forward to many years of working with you! ~Brian"
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Ted Mansell

May 9, 2025

5  out of  5
rating by Ted Mansell
"Brian recently took over this agency and the transition has been smooth sailing. Patty is always super helpful!"
We responded:
"Ted - thanks for sharing your experience with our office! We take pride in maintaining personal relationships with our insureds, as the better we get to know you the better we can help meet your insurance needs. Thanks again for the kind words! ~Brian"
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Cynthia Hesse

April 21, 2025

5  out of  5
rating by Cynthia Hesse
"I could share multiple examples of EXCELLENT customer service provided by Patty at the Wales State Farm Office. Most recently, there was error from the billing department that made an error in the amount I owed. Not only did Patty say she would contact the billing department, she followed up and contacted me with the new amount and explained that new bill would be forth coming as well as apologizing on behalf of the billing department. I appreciate her professionalism and extra effort to provide correct answers and follow through! Thank you Patty!"
We responded:
"Cindy - what an awesome example of how Patty goes to bat for our insureds! While not every billing concern we investigate has this favorable of an outcome, when they do we are sure to do our part to address and help facilitate the correction! You and Dan are so wonderful to work with, and we appreciate the trust you place in our office to help insure what matters most to you both. We look forward to many years of continued friendship, and again, thanks for sharing your kind words and experiences with Patty and our office! ~Brian"
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mara robichaud

April 20, 2025

5  out of  5
rating by mara robichaud
"The team is great! I’ve worked with everyone at some point when I’ve stopped by, or called with a question. They are always so happy to help explain everything & make sure you feel well taken care of. Even more, I saved about $200 on my insurance! I Highly recommend the Brian Bartz State Farm Team!"
We responded:
"Hi Mara - thank you so much for your review! Feedback like this is what we strive for, and I'm so happy to hear your experience with our service has been so positive. While we cannot take credit for any cost savings, it is our goal to find the best coverages for everyone's unique situations, and in your case it sounds like we had a great fit for you! ~Brian"
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Robert Tischer

April 9, 2025

5  out of  5
rating by Robert Tischer
"I have nothing but positive feedback for Brian and his team. I've been with State Farm since the 70s. They are an outstanding branch to work with. Patty is very helpful when questions come up and she responds quickly. She is able to provide us with quotes and answers when needed."
We responded:
"Bob - we so much appreciate your feedback and kind words! You and Kim are so enjoyable to work with, and your years of tenure with our office, pre-dating me, don't go un-noticed or un-appreciated! Relationships like those we've built with you two are what we enjoy most about this career, and being able to provide you with guidance and advice to navigate what life throws at you is so rewarding. I look forward to working with you both for years to come! ~ Brian"